Water and sewerage corporations are responsible for the distribution of water and sewerage services within municipal boundaries or within an association of a number of municipalities, according to the Law of Water and Sewerage Corporations. As of 2014, 55 water and sewerage corporations were operating in Israel.
The goal of this project was to define and set a minimum level of services for the water and sewerage corporations in order to address the inconsistencies arising from the variety of suppliers and the differing services they provided. Consumption charging systems, charges due to leakages and water meter defaults, customer service and public reception hours were among the areas where services to the public varied significantly.
Therefore, despite the constant rate set by the regulator and the fact that water is a public resource, the services that were provided to consumers varied widely depending on the municipality and the identity of the supplier. The need for consolidated service code was vital due the consumers’ lack of choice between suppliers.